Refund policy

Non-Refundable Policy

Thank you for shopping with us! We appreciate your business and strive to provide you with high-quality hair products.

Due to the nature of our products and for hygiene reasons, all sales are final. We do not accept returns or offer refunds, exchanges, or store credit on any purchases. This policy is in place to ensure the safety and quality of our products for all customers.

By completing your purchase with us, you acknowledge and agree to the terms of this non-refundable policy.

Exceptions (if applicable):

• Damaged or Incorrect Items: In the unlikely event that you receive a damaged or incorrect item, please contact our customer support team at [support@neinaturals.com] within [ 48 hours] of receiving your order. Please provide your order number and photos of the damaged or incorrect product. We will assess the situation on a case-by-case basis and, if a mistake was made on our end, we may offer a replacement.